Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping takes 3-7 business days within the US, while express shipping takes 2-3 business days. International shipping times vary by destination.

What are your shipping options and costs?
We offer several shipping options at checkout. Standard shipping starts at $9.95, and express shipping at $24.95. Free standard shipping is available on orders over $295.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unaltered, and have all original tags attached. Final sale items cannot be returned.

How do I make a return?
Please contact our customer service team through the contact form on our website to initiate a return. Include your order number and the items you wish to return.

When will I receive my refund?
Refunds are processed within 10-14 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Products & Sizing

How should I care for my Lafayette 148 items?
Each product page includes specific care instructions. We recommend following the care labels and professional cleaning for delicate fabrics and structured pieces.

Are your items true to size?
We provide detailed size charts for each product category. For personalized sizing advice, our customer service team can help you find the perfect fit.

Do you offer alterations?
We do not offer alterations through our online store. However, all our boutiques provide complimentary alterations on full-price purchases.

Payment & Account

What payment methods do you accept?
We accept all major credit cards, Lafayette 148 gift cards, and PayPal. All payments are processed securely through encrypted systems.

Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify your order, contact us immediately through our website contact form.

Website & Technical

How do I create an account?
Click “Account” in the top navigation and follow the registration steps. Having an account lets you track orders, save favorites, and receive personalized recommendations.

I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive password reset instructions within minutes.

Customer Service

How can I contact customer service?
Use the contact form on our website for all inquiries. Please include your order number for faster service. We respond within 24-48 hours on business days.

Do you offer personal styling services?
Yes, we offer complimentary virtual styling consultations. Contact our customer service to schedule an appointment with one of our style advisors.

Product Quality & Craftsmanship

What makes Lafayette 148 products special?
Our products feature exceptional craftsmanship, luxury fabrics, and sophisticated designs. We focus on precise tailoring, innovative techniques, and attention to detail.

Where are your products made?
Our collections are manufactured in our own facilities and through partnerships with expert artisans worldwide, maintaining our high quality standards.

Care & Preservation

How should I store my Lafayette 148 pieces?
We recommend using padded hangers for structured garments, storing knitwear folded, and keeping items in a cool, dry place away from direct sunlight.

Do you offer repair services?
While we don’t offer repair services online, our boutiques may provide recommendations for local specialists who can handle repairs for our garments.

Still have questions?
We’re happy to help with any other inquiries. Reach out through our contact form, and our team will assist you promptly.